We had a wonderful stay at the Sheraton Carlsbad Resort & Spa for our kid’s birthday vacation part 2! While the property is currently under construction (which wasn’t clear during booking), the team went above and beyond to ensure we were comfortable, especially Grace B. She was truly exceptional! Grace personally reached out before our stay, made sure all our needs were met, and took care of every detail with such warmth and care. Because of her, our trip felt special, smooth, and stress-free. Thank you, Grace, for making our family celebration unforgettable!

I chose this hotel because it had a kid-friendly pool with a slide. But the entire hotel is shut down under construction except the rooms (no warning when I reserved the room on their website). No check in, no room service, no restaurant, no pool at the Sheraton. But they still charged full price for the room. They gave us access to the Westin pool and the Hilton pool across the street (but had to wait in line at their front desks to get a pool key, and it was a long walk with wet tired kids). Had I know there was no pool or any services at the Sheraton I would have stayed at the Hilton across the street that has a kid-friendly water slide in their pool. The Sheraton rooms, hallways, and elevator were outdated. Also they make you park at the Hilton self-park lot, you can't even park at your hotel if you're at the Sheraton. All 3 hotels (Sheraton, Hilton, Westin) share the back entrance to Legoland. That part was great--no line, and you enter the park near the wooden play structure handicap ramp.

We stayed two nights to celebrate our 11th wedding anniversary, but it turned into a nightmare. The room was old and the soundproofing was terrible. Our neighbor turned on the TV in the middle of the night and it was so loud we couldn’t sleep. I sent three messages and called the front desk twice. The staff said they would send security to assist, but no one ever came the entire night. The on-site restaurant, 20Twenty, was just as disappointing. There were only two servers covering the entire dining room, and we waited nearly an hour for our food after ordering. This hotel does not live up to a four-star rating—with such terrible rooms and service, I would say it doesn’t even reach two stars. What was supposed to be a special celebration became a stressful experience. I would not stay here again and do not recommend this hotel to anyone.

This was, hands down, the worst hotel experience I’ve ever had and families should steer clear. The rooms were dirty (bugs and even human waste on the wall), the walls and floors are paper thin, and the noise from other guests was unbearable late into the night. The “heated pool” was freezing, the shuttle was unreliable, and the smoke alarms went off at night due to an “old system,” terrifying children. Staff showed little concern for guest comfort or safety, amenities were unavailable despite being advertised, and guests at the connected property are clearly prioritized while Sheraton guests are left with subpar conditions. On top of that, hidden charges for parking and resort fees were added even when not used. If you’re traveling with kids or anyone who needs a restful stay, this is not the place. Until this property is remodeled and properly managed, it is unsafe, unsanitary, and not family-friendly.

The proximity of Legoland is awesome and the use of the Hilton pool is great, but no one told us there would be major construction when we were here. It's not loud. It's just no facilities are open and it's inconvenient to get to your room. I guess in 2026 summer when they finish all this construction it might be nice but right now it's kind of a dump. Feel totally gypped that we paid full price to stay in a place under construction

OK, here is the thing… We are still here and this hotel is amazing Including I absolutely love it so this is why I’m having a hard time. The ambience, the pool and all of the things that surround this hotel are amazing. The check-in process was also amazing. However, we come down to the pool and it takes a while for us to get service, but that’s fine… Then we order drinks and food. We get our drinks in a reasonable amount of time but our food pretty much never comes out and then our server gives us half of our order after we remind her that we haven’t gotten it in over an hour and 20 minutes. OK she comped our one pizza and fries however, we ordered two pizzas and fries, but I’m pretty much willing to let that go then after a very long break for the waterslide, the ““ lifeguard is back and looking at his phone the entire time as he’s waving kids down not even checking to see if it’s clear. It’s absolutely ridiculous. Like I can’t even believe it. I’m so used to things being different and I’m really disappointed.

The hotel is wonderful, but what sets it apart, is the amazing customer care. Liz at the front desk went above and beyond to provide our family an excellent and memorable experience. She was warm, friendly, empathetic, and so helpful. She went over and above to care for us. We love this property along with its great relationship with its sister properties. The grounds are very peaceful and beautiful, and the rooms are tidy and spacious. We loved how accommodating they were to make sure we felt comfortable even with the construction going on. We have loved our experiences with the Sheraton hotels and this one continued to display the company’s high value for customer care, cleanliness, and wonderful experiences.

Sorry light-sleepers, you won't get much rest here due to the noise from the guests upstairs. It's a combination between the poor insulation between levels and the hardwood floors that really ratchets up the thumping of every step. Noise from upstairs guests wasn't much of a thing prior to visiting Carlsbad, but I'm blaming the hardwood floor renovations. It's the same situation at the Westin next door!

I liked this hotel. Service was friendly, beds were comfy and the hot water stayed hot for a long period of time. They do have a cute bonfire area at night which came in handy for those chilly nights. The outside restaurant seating had heat warmers which was a plus and the pool was nice. Also the private entrance to Legoland was a plus. The only downside for me was no walking distance for food/stores. I didn't want to have to use Uber all the time. I would stay again.

Chose this location for a business trip in the area. Great value for money when I visited (March) and the service was excellent across the board. Rooms felt a tiny bit dated, but did not detract from my stay.