Had a heck of a day traveling from the PNW to Carlsbad. Got in later than we wanted to and checked in with Andrew. What a breath of fresh air he was after a long day of travel. He greeted us with a smile and quickly got us through the process to get to our room. He is exactly the kind of person travelers/guests want to meet when checking into their rooms. Thank you Andrew!

8pm Monday March 2nd. I called the front desk to confirm my 4pm checkout and the woman at the front desk, who refused to disclose her name but I believe was Skyler, said that I’ll have to pay for another night if I want a late checkout, which is absurd. I explain that I’m a diamond member and have never had a problem getting a late checkout, she responds in an extremely condescending and rude tone that maybe I’ve gotten that at other properties but I won’t get that here, “hun”. I told her I don’t appreciate her rude tone and being called “hun” and she decides she’s going to fight back and tell me that it’s actually not rude and she can say whatever she wants. As someone who travels 2/3rds out of the year and practically lives out of a hotel I have NEVER experienced front desk staff be so rude, condescending, and downright unprofessional. Stay elsewhere if you’re a Diamond member.

I had requested special room requirements and these were accurately entered by the reservation rep. When I checked in, Andrew reviewed my request and ensured that my room worked for me. I had a room overlooking the ocean and the amenities covered my needs for the stay. Andrew has an excellent customer service attitude and a great sense of humor. Later I asked him for more information about the area and he gave me help finding the items I needed for my work. Later I dined in the restaurant and Craig was covering the bar and restaurant. He helped me alter my meal to accommodate special diet requirements. He checked in to make sure everything worked for me. Overall the service met my needs, it's a great location and I would recommend this hotel.

Staff very helpful. Food choices were few. One person running the the bar and serving the all the tables was a bust. You need to supply more help. A big reason we spent our money outside the hotel. Communication was excellant. No problem returning.

Found property due to a birthday celebration. A good venue for a private party for 150-200 people. Detached from the hotel makes loading and unloading easy for vendors. Staff was friendly and very responsive to provide assistance. Not too many hotels allow outside food but they do!

I recently stayed here with my company, and we had an incredible experience! The check-in process for our large group was seamless, and the staff went above and beyond to make sure we were comfortable. A special shoutout to Front Office Manager Jay Khan for making everything so easy and enjoyable. I’ll definitely be keeping this location in mind for future trips! :)

I do not know how this hotel does not have five stars across the board. We stayed here for fall break three nights with our family of five and it was the best trip ever. Such a great location, the staff were so amazing so incredible so kind, the parking was so convenient and always had open spots, the rooms were incredibly spacious really really great for a family vacation. We wanted to spend a lot of time in our room because it was so clean and so enjoyable and so cute, This hotel is perfect for young kids so family friendly they had a ton of yard games cute little twinkling lights throughout the hotel fire pits. Our kids were obsessed with the pool and the hot tub. The only unfortunate thing is the hot tub is not very hot, but that was perfect for my young kids.They wanted to play in it multiple times a day. The grounds of the hotel were so beautiful all the trees the flowers. It felt like you were in Hawaii. I loved how close the hotel was to Encinitas Oceanside downtown Carlsbad we could get anywhere so close there’s a gas station close there’s an In-N-Out close Chick-fil-A close lots of good food options. Everything was so convenient and so fun. My only feedback was it’s really difficult times in the Cleaners come. It’s always during our downtime which totally is not their fault so I asked them to come back the first day unfortunately they didn’t but the second day they did and we’re super accommodating and helpful. It’s really nice because the hotel has a little store so if you don’t have something or forgot something you can just go down there and buy stuff in the front desk. People are always available so helpful anytime you ask for them to send stuff to your room they do it so quickly so efficiently. 1000 out of 10 recommend this place we will definitely be back!

Room was nice, clean except for sliding door. We had a full ocean view. We asked for doggie bags to be resupplied to the dispenser two days in a row but that never happened. Luckily we brought enough plastic bags. The restaurant and service was good and pleasant. We sat outside in the early evening with the fireplace lit. Overall we enjoyed ourselves. Thanks so much.

This is the nicest HGI we've stayed in. The hotel is across the street from the ocean. The room was clean and secluded. Our dog was welcomed by everyone. We really enjoyed breakfasts and dinners on the patio with sunsets included (no extra charge). The food was excellent, as was the service, including by Johnny, Tina, and Denise.

Unfortunately, our stay was far from what we had hoped for. The walls were incredibly thin, and the rooms echoed, making it easy to hear every sound from neighboring guests. We were disturbed by loud noises from children running and slamming things above us, which not only disrupted our sleep but also caused our dog to bark at the sudden sounds. At one point, a neighbor even knocked on our door to complain about our dog. It felt as though we had no privacy or peace at all. We came to relax and escape, but instead, we didn’t get the restful experience we were expecting. Additionally, the pool was too cold to enjoy, and considering the gloomy weather, it really should have been heated. The restaurant experience was also disappointing. We ended up paying for breakfast, which we expected to be included, and it wasn’t worth the price. It felt like a basic continental breakfast that you usually get for free at hotels, yet we were charged $25 per person. The food was cold and of low quality, and the server kept hovering over us, which made the experience uncomfortable. Overall, we were really let down and didn’t get the relaxing getaway we were looking for.