This hotel is a scam. I stayed for only one night just to sleep, and after I checked out they charged me $500, claiming I damaged the TV. I did not damage the TV and even sent them a picture showing it was not damaged during my stay. They refused to investigate and simply told me there was nothing they could do, leaving me with the charge. It seems like their housekeeping staff failed to properly inspect the room before I checked in, and now they are trying to hold me responsible for damage I did not cause. On top of that, the room was not clean. I found hair in the shower, and there was no proper ventilation. I would not recommend staying here. Be sure to inspect your room thoroughly and take pictures of everything as soon as you check in, because you could end up being charged for damages you didn’t cause. It’s not like it’s the Ritz Hotel.

We came down from Seattle with 16 twelve year old boys for a soccer tournament in del mar so we stayed here. I can't say enough good things about how accommodating the staff was. All three ladies at the front desk (Ashley, Emilie and Lexie) were so kind to our boys. They let them be boys, probably printed 100 keys when they locked themselves out, and consistently went over the top to make us feel welcomed. I would 100% recommend this hotel for families and teams who want to travel and not feel pressured to have everyone behave perfectly.

Our family reserved two rooms for our vacation. My mother-in-law specifically reserved an ADA-accessible room for me due to my mobility needs. Unfortunately, when we arrived, that room was unavailable. As a result, I was forced to use a standard bathroom and shower, which was difficult and significantly less safe than the accessible accommodations that had been reserved. I was also parked in a designated accessible parking space. Overnight, our van became infested with ants. I reported the issue to the front desk and initially was told nothing could be done. It was only after I stated that I intended to leave an honest review of our experience that assistance was offered. I want to specifically recognize Jessica at the front desk. She went above and beyond by bringing out a handheld vacuum and helping remove as many ants as she could. Jessica was kind, professional, and genuinely cared about helping us. She was one of the highlights of our stay. While I understand the hotel’s policy that it is not responsible for theft, vandalism, or damage to guest vehicles, I believe guests reasonably expect the hotel to maintain its property in a condition that minimizes preventable issues affecting those vehicles. I hope management will investigate the source of the ant problem and take appropriate corrective action. There were also several maintenance issues in our rooms, including: * Bathroom doors that stuck when opening and closing. * Extremely low, small toilets that were difficult for multiple members of our family to use comfortably. * A room door that could be opened without using a key. * A shower curtain rod that would not allow the curtain to remain closed, causing water to escape the shower. Despite these issues, the staff—including housekeeping, the breakfast team, and especially Jessica—were friendly, hardworking, and deserving of recognition. Thank you to all of you for your professionalism and kindness. I only wish the management’s response had reflected the same level of customer service. UPDATE: It’s been only a few hours since we left and we had to stop, evacuate all our children out of the van to have it detailed because our kids were being bitten by the thousands of ants that started moving around after we started driving. I am beyond upset!

Worst hotel I’ve ever stayed at should be a 1 star hotel. I would compare this hotel to a motel 6. Room appear to have been cleaned when I went to put waters in the fridge left over food was left in the fridge. Room had a smell. No warm water in the morning only at night. Asked for more towels since I was going to the pool and taking a shower after I was told I could only get a few since they were short and short handed never got towels until I called at midnight and the lady who just came came in kindly walked them over. No handicap rooms were available. Elevator were run down and need work. Breakfast wasn’t good. Wouldn’t recommend nor stay again. Stayed for a weekend over $600 I think I would have rather led payed the extra and stayed at holiday inn up the street. Do better. One lamp didn’t work and the outlet in the bathroom sink area didn’t work.

The room was perfect for my family. Space for all of us. The staff was also very nice upon check in and check out. Rooms were clean, bathrooms, and vanity were also taken care of. The pool was clean and the temperature was perfect for the kids to jump in. The hotel is close to the highway with some noise, but if you play some music its perfect for an easy night rest. Very accessible and close to many of our destinations. I would stay here again next time around.

The only good thing about this location was that it was fairly close to Legoland. Unfortunately, that did not help with me and my family's experience because we had to leave early from this location because we discovered roaches. We really tried to make the best of this location, however the very first thing we noticed was animal feces in the parking lot. We decided to keep going and stay. The rooms were a little run down and dated, but we aren't too picky. It was decent enough. We did also notice that there was quite a significant gap in our hotel room door and the floor. We were a little concerned but decided to stay. However, what we discovered next, we could not ignore. I saw a roach on the lamp shade. That was enough. My husband immediately went to the front desk to check out early. This was at around 4am in the morning only around 12 hours into our stay. My husband showed the front desk the picture of the roach, and he said he would let the manager know. While he was with the front desk I discovered another roach in the bathroom. We had to check out and drive 2hrs home and then come back because we still needed to go to LEGOLAND. After trying to resolve this issue the Hotel only refunded us for the one-night stay, even after requesting to get the full reimbursement. We tried, but all in all this was not a good stay unfortunately. Hopefully they have improved their health standards especially since they do also serve food on their property.

For starters I didn’t have to stay here there were options but yes I chose the “cheaper chicken” because we went to Lego land and I wanted to stay some place slightly cheaper then their hotels as we have stayed in the before. They were great just wanted cheaper so we didn’t have to drive home exhausted with 2 littles! First.. booking was great and easy. However, when we got there after spending the day at legoland for my daughter’s birthday it was gross. I had blue socks on (forgot my slippers so I walked in my socks) bottom of my socks were BLACK by the next morning just from walking to and from the bathroom in the middle of the night and tucking my kids In. I have a 1 year old. I didn’t feel comfortable even letting my child die on the floor. The pull out mattress from the couch was sooo stained and so nasty..the walls had holes in them. Paint chipping on a lot of it. A huge spider in the bathroom I had to kill. The shower was NASTY! There was NO body wash. We had to use shampoo for body wash (mind you we spent all day in the sun) gross. I couldn’t let me son down in the shower I had to hold the baby while I washed him because it was so gross. Somebody tried to open our door in the am at 5 when I was trying to keep my son quiet while family was still sleeping. It was just over all extremely dirty, elevator sounded like it was going to break down it climbed annd clinked so loud my daughter (annd myself) were uncomfortable and I could never stay here again. Also just some food for thought there were NO places around to grab a quick bite to eat should have gotten something BEFORE heading to the room.

I had a great stay. Even though I was near the highway, having the window closed made it quiet in my room. The bed was very comfortable. I absolutely loved the water pressure in my shower. Breakfast was so so. Staff was very nice and I would definitely stay again.

HORRIBLE CUSTOMER SERVICE Traveling with a disabled wife in wheelchair. Requested a bottom floor room. Prior to even booking was told not a problem. Was told to call back after making the reservation and they would attach my name to a bottom floor room for the several day stay. When I called back was treated very rude any nasty by another all together individual who said they couldn't promise a bottom floor room for a disabled individual.. LONG STORY SHORT TAKING MY BUSINESS ELSEWHERE AND WILL NEVER STAY HERE AGAIN. The hotel down the road found me a room on the bottom floor with absolutely zero issue in 25 seconds.. Terrible service at this hotel anymore.. Very disappointing as a regular frequent guest here.. NEVER AGAIN GO ELSEWHERE PEOPLE..

Let me start off by saying we have choices, i gave this inn a chance and i didnt even get to desk before i realized customer service is really bad, no greet no direction, representative was on the phone and completely ignore me. Yes your busy and you should be happy about that not mad. But no worry like i said we have choices, there is other inns that would do better for less. For future reference a front desk representative can really affect your booking rate. Have a great day fellow travelers.