HORRIBLE CUSTOMER SERVICE Traveling with a disabled wife in wheelchair. Requested a bottom floor room. Prior to even booking was told not a problem. Was told to call back after making the reservation and they would attach my name to a bottom floor room for the several day stay. When I called back was treated very rude any nasty by another all together individual who said they couldn't promise a bottom floor room for a disabled individual.. LONG STORY SHORT TAKING MY BUSINESS ELSEWHERE AND WILL NEVER STAY HERE AGAIN. The hotel down the road found me a room on the bottom floor with absolutely zero issue in 25 seconds.. Terrible service at this hotel anymore.. Very disappointing as a regular frequent guest here.. NEVER AGAIN GO ELSEWHERE PEOPLE..

Let me start off by saying we have choices, i gave this inn a chance and i didnt even get to desk before i realized customer service is really bad, no greet no direction, representative was on the phone and completely ignore me. Yes your busy and you should be happy about that not mad. But no worry like i said we have choices, there is other inns that would do better for less. For future reference a front desk representative can really affect your booking rate. Have a great day fellow travelers.

We stayed at La Quinta during the Carlsbad Marathon weekend. Overall, the hotel was acceptable, but several issues affected our experience. Check-in did not meet expectations, as there were no door keys available upon arrival, which resulted in an unnecessary wait. Additionally, the front desk staff did not seem particularly welcoming or friendly, which made the check-in process feel less pleasant than expected. I had booked a rate that included breakfast; however, after noticing mold on the bagels, we chose not to eat there. The room itself appeared clean at first glance, but there was visible mold in the bathroom and a persistent unpleasant odor throughout the room, which was disappointing. Given the overall experience, I would only consider staying here again if no other accommodations were available.

Absolute 0 for service. We have had to change our key cards 2-3 times a day because they stop working to open the room. Well I went to the pool with my sons with my key card and phone, but had to go back to the room to change my son and of course my key wasn’t working so I went to the front to get a new one (which I had done once already today) and she said only the person with a reservation and an ID can change key cards. When I changed them out this morning they did NOT require that. So I had to call my mom, who was in the middle of a meeting, and she had to call the hotel to allow me to get back in my room. Absolute garbage. My sons are 2 and 5 and we had to wait in the lobby cold and wet to get back in our room. Ultimately they need to fix the doors/key card entry. But very bad taste in my mouth from the Medusa pierced front receptionist.

This is my go-to hotel whenever I stay in the Carlsbad or Oceanside area. This is our 3rd or 4th stay here with my family. First, the value is incredible. We always have a lot to do when we get here, and we just need a place to sleep. This time we sprung for the suite at $20 more and it was worth every single penny. My kids were expecting the double queen and when they saw the bunk beds they were thrilled! Breakfast is included, and it's standard to better than the average continental breakfast. My family always goes for the waffles, and the daily rotation of sausage patties, bacon, and sausage links keeps my kids happy. Note: this is 5 stars across the board for my needs and my family. If you're sensitive to noise you may want to see how it sounds before committing, as it is close to the freeway and road noise is audible.

We had a great stay at La Quinta Inn & Suites by Wyndham Carlsbad – Legoland Area. The location was very convenient, especially being so close to Legoland. Breakfast was included in the room rate and parking was free, which made things even easier. The receptionist was very nice and friendly — she gave us a few room options to choose from, which we really appreciated. Overall, a pleasant and comfortable stay!

Five shining, no-hesitation stars for La Quinta Carlsbad! From the moment I walked through the doors, I could tell this place was run by a team that actually cares. The management here sets the tone professional, warm, and genuinely invested in making every guest feel seen and valued. Special shout-out to Kevin at the front desk, who’s basically the gold standard of hospitality. Quick, courteous, and armed with an effortless charm that makes check-in feel like catching up with an old friend. The rest of the staff? Equally incredible. Manager is kind and accommodating. You can feel the teamwork humming in the background rooms spotless, hallways immaculate, and every “good morning” said like they mean it. And let’s talk about that breakfast. Whoever designed this morning spread deserves an award or at least a Nobel award. Hot, fresh, and so thoughtfully presented that other hotels should take notes. Seriously, it’s the kind of breakfast that convinces you to wake up early on vacation. From service to cleanliness, La Quinta Carlsbad delivers an experience that’s not just comfortable, it’s commendable. I’ll absolutely be back, and I’m telling everyone I know: this is how a hotel should be run.

All the staffs were super kind and understanding. I had a room that was close to the freeway, and the noise from the vehicle driving by was really loud, kept my family up all night. A staff, beautiful young lady, took me from room to room until I found a room comfortable enough for my family. To Me, that was exceptional of them, and I loved that they cared a lot about the hotel and the residence in it. Breakfast was delicious; fresh and hot every morning. Enough meal for everyone . I love the location. We walked to the beach. I will definitely be staying here over and over again ??

Absolutely fantastic experience at La Quinta Carlsbad! From the moment I arrived, Charles at the front desk was great! I was impressed by his outstanding service. The staff went above and beyond by taking the time to personally show me my room before I confirmed my booking, which made me feel incredibly valued as a guest. The room was clean, spacious, and comfortable, providing everything I needed for a relaxing stay. Plus, the complimentary breakfast was a nice touch to start the day. If you’re planning a trip to Southern California, I highly recommend checking out La Quinta Carlsbad for a top-notch stay. I’ll definitely be returning on my next adventure!

Great service and I liked the young man at the front desk/staff. Rooms are clean and nice. Comfortable bed and pillows. On site laundry, gym, complimentary breakfast, plus parking! Very good value. I spent a long time researching hotels in the area, as I am particular with hotel quality, and I really happy to stayed here.