ve stayed at Carlsbad by the Sea multiple times over the years, which makes this experience especially disappointing. DONT BOOK HEERE READ FIRST. On my most recent stay, I was given a confirmed late checkout time of 1:00 PM. The main reason I requested this was to conduct important phone calls during the day. Despite this, starting around 10:00–10:30 AM, staff repeatedly knocked on my door asking if they could clean the room. This happened while I was on active business calls. A late checkout should mean privacy until the agreed time. On a previous stay, we encountered multiple roaches in our room. I took photos and reported it to management. The issue was not just the presence of roaches, but the lack of response. No discount, no compensation, no meaningful apology. We were simply moved to another room—where we then found more roaches. That shows a deeper cleanliness problem. We still decided to give this hotel another chance. Unfortunately, the final issue made this stay unacceptable. Around 12:00–12:30 PM—before my 1:00 PM checkout—two staff members were sent to my door and knocked extremely aggressively, like law enforcement. It was intimidating and inappropriate. I felt pressured to leave even though I was still within my approved checkout time. An employee named Diego appeared to be responsible for this situation. The handling of this was unprofessional and showed a lack of understanding of basic hospitality standards. This is advertised as a three-star hotel, but guests should not be made to feel like criminals for following the rules they were given. Carlsbad is a beautiful city, and this property does not represent it well. Between the cleanliness issues, poor communication, and disrespectful treatment, I can no longer recommend this hotel. Management needs serious improvement, or this place needs new leadership. I regret spending money here and will not be returning.

Pleasantly surprised. Wonderful location with delicious restaurants in walking distance. The windmill has many options as well as arcade games. Stellar value. Pool and jacuzzi. Clean facility with friendly staff. Accommodating hotel with complimentary late check out, water and coffee. Would absolutely come back!

Very clean and comfortable hotel. With my bag back it's hard to find a next that I can comfortably sleep in my the bed here was great for me and I was able to get up immediately and even walk without the typical pain I deal with. Close to a lot of local attractions. Beach. Lego Land. Etc. Very comfortable place at a very reasonable price, especially for the area I would have expected quite a bit more in price. Rooms, beds and bathroom were all very clean being in "one of those people" that take a good look before getting comfortable in a hotel.

Attended an event at the windmill next door and got a room so we didn’t have to drive home after the event. The hotel looked like a nice beach hotel. The room itself was laid out well for us and the accessible shower was great with ample grab bars. However, I had a bad feeling when we arrived to find the lobby closed and the front desk was crammed into a small hotel room. The staff was pleasant enough and checked us in quickly. The room itself had some problems. There was no soap at the bathroom sink so I’m guessing housekeeping failed to restock the room. The flooring in the room is hardwood floors which is okay, but it’s clear the floors are not properly cleaned regularly because after walking around the room for a few minutes white sock bottoms were brown with grime. Made us not want to walk in the room in bare feet. The firmness of a bed mattresses is difficult to please everyone. For what it’s worth I found the mattress too soft and had a little back soreness in the morning. Others may find it to their liking. I didn’t. My low review is really about the room cleanliness. If I ever need to stay a night in the area I will choose another hotel nearby.

Stayed two nights here and had a very pleasant experience. Room was extremely clean. Staff was beyond kind. The warm pool was AMAZING. So many shops near by and great food options. 10/10 recommend

Very friendly staff, Liisa was very friendly and thoughtful and gave a late check-out when our flights got delayed. Very spacious rooms. Easy location! Also across from Carlsbad Premium Outlets and connected by a parking lot to a great food hall called The Windmill.

The location is great—right across from the Carlsbad Premium Outlets, which makes shopping super convenient. The staff was friendly, and check-in was smooth. However, the hotel itself feels a bit dated, more like an old-style inn than a modern hotel. There were no complimentary slippers, and overall amenities were just okay. If you’re looking for convenience and proximity to shopping, it works, but don’t expect a luxury experience.

My family and I stayed here for thankfully one night. My husband booked this hotel and we both were disappointed. First when we checked in we were told the air conditioning is out in all rooms. They suggested we open the door to balcony for fresh air. This was a nightmare. People were in the pool way past 10PM and very loud. Then with everyone having their patio or balcony doors open because of the non working air conditioning you can hear all the people who were either lingering around the property partying or partying in their rooms until after 1AM. Needless to say with the disappointment we had of this property we definitely will not be back.

Check in was no problem and the women at the front desk were friendly. The heated pool was so nice but sadly the Jacuzzi jets did not work, it was overly hot, and the dial for it was broken off. As well as the card lock didn't work so someone had to open it for us. The room was fine, but we did find some gum on the wall and the beds were too soft, like sinking into it and no support. Overall it was a decent place to stay.

WARNING: CONSTRUCTION ON SITE!!! Upon arrival, I found the table outside wobbling with one leg propped up by an empty sanitary pad box. The next morning (Friday), we woke to construction noises on a room across the walkway from ours. I asked an employee what time this would start the next day, and was told there was no construction on weekends. Nonetheless, metal-cutting commenced early Saturday morning, filling the air with the grinding squeal of saw teeth meeting their target and showering sparks off the balcony right across from our door. I sent an email after our stay asking if this was normal for the hotel. I was polite and complimentary of the location and the staff. [“What a lovely location! The flowers, trees, and gazebos made for a wonderful ambiance. Staff were kind and always available with an extra towel when needed.”] I never got a response back. In case management reads this review, I have copied part of my email and hope the suggestions are considered: “I am wondering if this is standard protocol at Carlsbad by the Sea or if we simply experienced some bad luck during a busy time. Alerting us prior to our stay would have been appreciated for some preparation (such as packing earplugs), and equipping employees with the construction schedule may have allowed for adequate response (such as purchasing earplugs). A posted schedule could have helped us plan for times out of our room, or at least could have provided some warning. I hope these strategies are considered for inclusion in policy moving forward.”