We recently stayed here as a group of five and booked a 1bedroom suite advertised for up to six people. Overall, our stay was okay, but the room layout left a lot to be desired for a larger group.The setup included two king/queen-size beds and a living area with a sofa bed. However, the sofa bed is on the smaller side and highly uncomfortable for two people to sleep on.The biggest issue was the bathroom setup. There is only one bathroom inside the room, and the sink/lavatory is located outside the toilet door. This proved to be very annoying. Every time someone needed to use the restroom in the middle of the night, turning on the sink light completely illuminated the sleeping area, waking up everyone else. Therefore, it is incredibly hard to simply wash your hands after using the bathroom at night, because doing so requires turning on the light and disrupting everyone's sleep.Between the uncomfortable sofa bed and the disruptive lighting layout, this room is definitely not suited for six people. It might be fine for a smaller party, but it is not functional for a larger group. On top of the room issues, the staff communication was frustrating. We needed pool towels but did not know they were located right by the pool area. When I asked a staff member, they unhelpfully brushed me off by just saying "front desk." Because the front desk was packed with people checking in, I tried asking a different staff member, but got the exact same unhelpful "front desk" response. I had to wait around until the front desk finished assisting the check-ins, only for that agent to finally tell me the towels were just by the pool the whole time. I don't understand why the first two staff members couldn't just give me that simple answer instead of making me wait in line for nothing.

I recently stayed at this Staybridge Suites with my wife for a total of nine nights. Overall, we had a pleasant stay, and one of the biggest advantages of this hotel is its convenient location. There are plenty of restaurants nearby, along with shopping and other attractions, making it an excellent choice for an extended stay. We spent the weekend in the Los Angeles area and returned because I was working nearby during the week. As an IHG Diamond Elite member, I've stayed at many IHG properties, so I'd like to offer some constructive feedback based on our experience. During our stay, we were in two different rooms. We spent the first five nights in one room, which was comfortable overall, but the shower drained very slowly. For the remainder of our stay, we moved to a different room, and it had no issues. One thing guests should be aware of is that the hotel uses very soft water. Some people may not mind it, but if you don't like the slick feeling that soft water can leave on your skin, it's something to consider before booking. The breakfast was probably the weakest part of our stay. During all nine mornings, bacon was never offered, which was a bit disappointing. In addition, one of the waffle makers wasn't working properly, and the waffle batter was so thick that the waffles didn't cook well, making them less enjoyable. Despite those issues, the rooms were comfortable, the location was excellent, and the staff was friendly and welcoming. With a few improvements to the breakfast and better maintenance of room amenities, such as ensuring shower drains are functioning properly, this hotel could provide an even better experience. As an IHG Diamond Elite member, I appreciate the benefits and consistency I usually receive at IHG properties. I hope this feedback is helpful, and I look forward to staying here again in the future.

I had high hopes for the Staybridge hotel in Carlsbad since it is part of the IHG group. I stayed here for 15 nights while traveling for business, as this is the hotel chain our company uses for staff accommodation. There are a few positives. The pool and outdoor recreational areas are excellent. Laundry facilities are also available on site, although they are quite old. Breakfast is included, but after three attempts to enjoy it, I ended up paying for breakfast elsewhere for the rest of my stay. Unfortunately, the whole hotel has a strange mildew-like smell. I think it might be due to the linen freshener or cleaning products being used as it is noticeable throughout the property. The biggest downside for me was that none of the windows open. If you like having fresh air or a breeze in your room, you won’t get that here. Each time I turned on the air conditioning, I developed a sore throat within about an hour. This made the lack of ventilation especially frustrating during a long stay. On the final day, house keeping was knocking on my door prior 10am, despite the do not disturb sign being placed on my door, and checkout not until 11am. I would also strongly recommend avoiding rooms 110, 111, 112, 114, and 116 on the ground floor. These rooms are next to high-traffic areas, including the fitness center, laundry, and a popular side exit door that slams shut. There is a long road ahead for this hotel, hopefully, they can make some improvements in the future, especially concerning ventilation, odor, and the overall guest experience.

I stayed here as part of my move to the area. Great location from which to commute to my new job, as well as explore the area while looking for a new apartment. The employees were friendly and accommodating, and the complimentary food options as well as the amenities were well appreciated.

This was a very nice hotel in Carlsbad San Diego. 10/10 recommend. The rooms are clean, fresh and spacious. Breakfast was delicious and always full. 24 hours fresh hot coffee and hot water as well for tea. The front desk staff was very friendly and helpful as well! Stephanie and Brittany,I believe the manager, were 10/10 on everything. Would definitely stay here again.

We recently had the pleasure of staying here for the second time, and I can’t say enough about the incredible cleaning staff! Led by Nahelia, the team, including Abigail, Venecia, and Sabrina, consistently impressed us with their warmth and professionalism. Every time we encountered them, they greeted us with smiles and made us feel truly welcomed. The cleanliness of our room was exceptional, and whenever I needed to turn in dirty linens or towels, they were quick to accommodate me with fresh ones. It was such a relief to have that level of service, especially while traveling with kids. One of the highlights of our stay was how Nahelia recognized us from our visit last year. I had a lovely conversation with her last time, and it felt great to be remembered. It really adds a personal touch to the experience! The hotel is very kid-friendly, which we loved. The free washers and dryers were a fantastic bonus, especially after long days at the beach and Waterpark. A special shoutout to the young lady who works overnight with the short curly hair—she was always sweet and welcoming whenever we entered the lobby or needed assistance. Unfortunately, we didn’t get to enjoy the complimentary breakfast as much as we would have liked due to ongoing renovations and the early closing time, but that didn’t overshadow our positive experience. While we’ve stayed here twice, we’re unsure if we’ll return again. However, I highly recommend this hotel for it's wonderful staff(some), and family-friendly amenities. Thank you, for another memorable stay!

I decided to take a vacation last minute using my credit card points for hotels. My mother and I decided on Legoland for my 15 year old, 2.5 year old, and 2 month old. After reading through so many reviews I lost count, I decided for the positive reviews and points, Staybridge Carlsbad would work well for our needs. We brought our own groceries to reduce the cost of our vacation and was glad we could find a suite that would accommodate all five of us. Our suite was walk in to the kitchen and living room and there was a desk and bar top with two barstools. Then you walk through two doors that close with a gap, they don't click together to close so there's always a gap but it worked for us, and beyond those doors was a room with two Queen beds and a bathroom. It was nice that my 15 year old boy could be sleeping in the living room while all four of us girls were in the bedroom. The bathroom was a walk-in shower, which was newer looking and very nice but not for my toddler or baby so I suggest bringing a little tub or something. We bought one at Target to use for the little ones. I would say the only negative is the pull-out sofa bed is a joke of a mattress. I mean, it's a bed, too, that a human being with a spine and nerve endings has to sleep on so I suggest the hotel invest a little money into a decent mattress. My 15 year old had to just sleep on the couch because the mattress was absolutely awful. The room was older, too, definitely updated some but not as nice as like the Hyatt House near Disneyland. I would absolutely recommend this place still. I think it's exceptional value for the space ypu get and the location. I want to add that everyone was very nice, also. Daniel checked us im the first night and he was so kind and helpful. Even though I didn't remember everyone's name, everyone was wonderful. The breakfast wasn't bad, per my family, I am celiac so I didn't eat anything at the hotel but got good reviews from my mom, toddler, and teen. The courtyard is really nice to hang out in during their "social" time, which is a couple days a week in the evening with a little pop-up bar, drinks, and a couple food items. I didn't eat anything again but we did sit in the courtyard with our juice and my toddler loved it. I highly recommend this hotel. I feel like people have been sleeping on this one and I'm not entirely sure why. I saw not one bug, also. I absolutely hate bugs so if I even see mention of one in a review I avoid that place like the plague but I can say this place is very clean. As for amenities, we did wash a load of laundry and found one of my shirts was still completely dirty (baby spitup) after it had been washed and dried so not the greatest washer. I used the large front load washer. They had three top loaders and one front loader. Don't use the front loader. They had four dryers but one had an out of order sign on it and the one above it stopped working so I informed the front desk but the wait for the two working dryers was wild. My mom stayed up to get our load dried but other people ended up taking their wet clothes to a nearby laundromat to dry them because it was already 9pm. For an extended Stay type of hotel or suite, we were a little confused why they had such a small amount of washers and dryers for laundry. These things aren't the end of the world but they do put a kink in your vacation a little. I still think it was a great choice and I would gladly stay here again.

Was upgraded from the holiday inn next door, very comfortable rooms furnished with a real kitchen (dishwasher, fridge, stove, nicer than most hotel ‘kitchenettes’..) and high ceilings (on the 3rd floor at least). Very nice facilities in general, didn’t use the pool but there was a nice sports area in the central courtyard. Bed was comfortable.

It’s a good hotel room but god was the breakfast buffet AWFUL! some days you get either nasty scrambled eggs with gravy or cheese omelettes which arent too bad, but also you don’t get much else aside from waffles, cereal, bananas, oranges, apples and assorted breads to toast. There’s very limited amount of tables, so take that into consideration before staying here.

Before anything, the front desk service tried to do their best. On a five days stay we had to move twice. The first room had small roaches ? even in the dishwasher. The second room smelt bad and needed to be refreshed a great deal. The third room was just ok. The floors in the lobby smelt bad probably from the abused water that was cleaned with and that was everyday. The breakfast runs out if you are not down the first hour. The trash cans would be full from the day before and the hot water is out. For $200+ a night this is very bad. I don’t not recommend that for family vacations